Divyavidya – Spiritual Education & Services Division of HackTechMedia
Divyavidya is a spiritual education and services division operated by HackTechMedia. This Shipping & Delivery Policy applies to physical products purchased through divyavidya.com.
Our products may include crystals, Rudraksha, spiritual bracelets, spiritual accessories, healing tools, pooja items, and other spiritual products.
1. Order Processing
After successfully placing an order and receiving payment confirmation, we will begin processing your order.
Orders are generally processed within 2–5 business days, unless a different processing period is specified on the product page.
Processing time may be longer for:
- Customized products
- Energized or spiritually prepared products
- Personalized products
- Made-to-order products
- Products requiring special preparation
Customers will be informed where significant additional processing time is expected.
2. Shipping Time
After dispatch, delivery generally takes approximately 3–10 business days, depending on the delivery location and courier service.
Delivery timelines are estimates and are not guaranteed.
Remote locations, rural areas, difficult-to-service PIN codes, or exceptional circumstances may require additional time.
3. Delivery Areas
We currently aim to provide delivery services across India, subject to courier availability.
Delivery availability may depend on:
- PIN code
- Courier coverage
- Product type
- Shipping restrictions
- Customer location
If delivery is not available to a particular location, we may contact the customer regarding available alternatives.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout or before the order is confirmed.
Shipping charges may vary depending on:
- Delivery location
- Order weight
- Product dimensions
- Courier service
- Promotional offers
- Order value
Any applicable shipping charges are generally non-refundable unless the failure to deliver is attributable to Divyavidya.
5. Order Tracking
Where tracking is available, customers may receive a tracking number or tracking information after the order has been dispatched.
Customers should use the tracking information provided to monitor the status of their shipment.
Tracking information may take some time to become active after dispatch.
6. Incorrect Shipping Address
Customers are responsible for providing accurate delivery information.
Please carefully check:
- Full name
- House/Flat number
- Building name
- Street/Area
- City
- State
- PIN code
- Mobile number
Divyavidya will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
If an order has not yet been dispatched, customers may contact us as soon as possible to request an address correction.
We cannot guarantee that address changes can be made after dispatch.
7. Failed Delivery
A delivery may fail because of:
- Incorrect address
- Incorrect PIN code
- Customer unavailable
- Incorrect phone number
- Refusal to accept the package
- Courier restrictions
- Repeated unsuccessful delivery attempts
If the package is returned to Divyavidya because of circumstances attributable to the customer, additional shipping charges may apply for re-shipping.
8. Delayed Delivery
Although we make reasonable efforts to deliver orders within the estimated time, delays may occur because of circumstances outside our reasonable control, including:
- Courier delays
- Weather conditions
- Natural disasters
- Public holidays
- Transportation disruptions
- Strikes
- Government restrictions
- High-volume periods
- Incorrect customer information
- Remote-location delivery issues
- Technical or logistical problems
Such delays do not automatically qualify an order for cancellation or refund.
9. Damaged Package
If you receive a package that appears damaged, opened, tampered with, or otherwise compromised, please:
- Take photographs of the package before opening it.
- Record an unboxing video where possible.
- Take photographs of the product and packaging.
- Contact us as soon as possible.
For damaged, defective, or incorrect products, please contact us within 48 hours of delivery.
Email: info.divyavidya@gmail.com
Please provide:
- Order ID
- Customer name
- Photographs of the package
- Photographs of the product
- Description of the problem
- Unboxing video, if available
Claims will be reviewed and verified before a replacement, refund, or other resolution is provided.
10. Wrong Product Delivered
If you receive a product different from the product ordered, please contact us within 48 hours of delivery.
After verification, Divyavidya may provide an appropriate resolution, which may include:
- Replacement
- Return and replacement
- Store credit
- Refund, where applicable
The original product and packaging may need to be returned for verification.
11. Lost Shipments
If the courier tracking information indicates that a shipment has been lost or is unable to be delivered, we may coordinate with the courier service to investigate the shipment.
The resolution may depend on:
- Courier investigation
- Shipment status
- Order details
- Delivery records
- Applicable courier policies
Customers should contact us if the tracking status does not update for an unusually long period.
12. Products Requiring Special Preparation
Certain Divyavidya products may require additional preparation before dispatch, including:
- Energized Rudraksha
- Energized crystals
- Customized spiritual products
- Personalized remedies
- Spiritually prepared products
- Made-to-order products
Such products may require additional processing time.
The expected preparation or dispatch period may be communicated to the customer at the time of purchase.
13. Multiple Products in One Order
If an order contains multiple products, Divyavidya may dispatch the products together or in separate shipments depending on:
- Product availability
- Product preparation time
- Warehouse or fulfilment requirements
- Courier arrangements
If separate shipments are used, customers may receive more than one tracking number.
14. Delivery Confirmation
A shipment may be considered delivered when the courier service records the package as delivered to the address provided by the customer.
If the tracking information shows “Delivered” but you have not received the package, please contact us promptly.
We may request additional information and may coordinate with the courier service to investigate the matter.
15. International Shipping
Unless specifically stated on the website, Divyavidya currently focuses on deliveries within India.
If international shipping becomes available, additional charges, customs duties, import taxes, documentation requirements, and delivery conditions may apply.
Any customs duties or taxes imposed by the destination country may be the responsibility of the customer unless otherwise stated.
16. Shipping and Return Policy
Shipping and delivery matters should be read together with our Return & Refund Policy.
For information regarding returns, refunds, exchanges, damaged products, and cancellations, please refer to the applicable Return & Refund Policy.
17. Cancellation Before Dispatch
Customers may request cancellation before an order is dispatched.
Cancellation is not guaranteed once order processing or preparation has started.
Customized, personalized, energized, or spiritually prepared products may not be cancellable once preparation has commenced.
For complete details, please refer to our Return & Refund Policy.
18. Shipping Address Privacy
Customer delivery information may be shared with courier and logistics partners only to the extent reasonably necessary to deliver the order.
For more information about how Divyavidya and its parent organization HackTechMedia handle personal information, please refer to our Privacy Policy.
19. Contact Us
For questions regarding shipping, delivery, tracking, damaged packages, or delivery problems, please contact us:
Divyavidya
Spiritual Education & Services Division of HackTechMedia
🌐 Website: Divyavidya
📧 Email: info.divyavidya@gmail.com
Parent Company
HackTechMedia
🌐 Website: HackTechMedia